Frequently Asked Questions (FAQs)

What types of products do you sell?

We supply high-quality automatic door spare parts, including motors, sensors, controllers, belts, safety beams, and other hard-to-find or discontinued components. Whether you're a technician, installer, or business owner, we help keep your doors running smoothly.

How do I know if a part is compatible with my door system?

Each product listing includes compatibility details. If you're unsure, please email us at sales@autodoorspares.com with the make/model of your door, or photos of the existing part — we're happy to assist.

Do you sell to the general public or just to tradespeople?

We sell to everyone — installers, technicians, facility managers, businesses, and DIY customers. Whether you're replacing one part or maintaining a full building entry system, we can help.

Can I return or exchange an item?

Returns are accepted within 7 days of delivery if the item is unopened and in original condition. Please see our Returns Policy for full details. Return shipping for incorrect orders is at the customer’s expense.

What if the item I receive is faulty?

Contact us immediately. Most issues can be resolved with some quick troubleshooting. If a return is needed, we’ll advise you of the next steps and may cover return shipping if the fault is confirmed.

How quickly do you ship?

We aim to dispatch orders within 1–2 business days. You’ll receive a tracking number once your order is on its way. Standard shipping within Australia is $10. We can also ship internationally for a fee. Email sales@autodoorspares.com for an international shipping quote before ordering.

Do you offer trade or bulk pricing?

Yes – if you’re an installer, technician, or business ordering in bulk, get in touch for trade pricing and availability.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options available at checkout. All payments are processed through Shopify’s trusted system.

Can you source parts that aren’t listed on your site?

Absolutely. If you’re chasing a hard-to-find or discontinued part, let us know. We may be able to source it or provide a compatible alternative.

How do I get help with my order?

You can reach us via email at sales@autodoorspares.com. We're here to help with order queries, part identification, shipping issues, and more.